"We can't be answering phones and trying to get cover at the same time... We know it's working in the background, giving us a green light when we've got a carer that's saying yes."
2025年让我感到惊喜的变化是“新老人”群体的崛起。这一代60后群体拥有更强的消费能力和自主意识，正推动市场从“生存型养老”向“品质型养老”跨越。他们不再满足于简单的照料，而是追求精神满足与生活品质，倒逼市场涌现出老年旅游、在线教育等新业态。
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